Which is impossible as management loves to move things around for holidays, festivals, the start of school. Staples - employees can share your private information. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. if you don’t want to move up in the chain, move on. Browse complaint on sale, by desired features, or by customer ratings. Our community is ready to answer. Sometimes on your feet for 6+ hours moving boxes of paper. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. I didn’t even get trained! I work in a Staples store and know how bad management at Staples is in general, not just call centres. Excellent management. I worked at Staples part-time. Hours is based on if you a good worker or not. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. I have fantastic managers, who are always willing to train me in new areas. Currently looking into switching into the Csl role in another district & starting fresh. even though it was all the same parent company. I was fired from Staples because I had the stomach flu and threw up for two days. If you have a home based business don’t rely on their on line delivery system. Wouldn’t do it again if you paid me. I consistantly had late reviews over a month from the time that they were to be given. How old do you have to be to work with staples? If you experience technical issues, please contact the Support Center at 888-438-4800. Hunt1522, Staples doesn't care at all about its employees. We encourage associates to use it to ask questions or report concerns by phone or via the internet. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. It took four days for the printer toner to finally arrive: 5km from the store. they hire more people than they can afford. staples doesn’t hire the best managers and it shows. good coworkers. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Anyone is welcome to post here including former employees and … She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. He was late way more than the other associate. Explore PTO allowances, work-life balance and flexibility and parental leave. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. Today there are more than 2,000 Staples stores. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". Staples Headquarters Info. Management is always helpful and kind. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. She worked in the call centre in Regina for 7 years. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I hope that things have changed. Management is actually really horrible. What is the work environment and culture like at Staples? makes the job and responsibility’s worse. Staples EthicsLink is our ethics and compliance helpline. I was a long time (10+ years) Staples employee at the retail level. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Lunch breaks could be longer though. It may just be the manager you have or your store in particular. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. Initial Staples complaints should be directed to their team directly. Not very fun. I've seen an associate get fired for being late while another was given a pass each time he was late. They want you to use breaks and lunch for restroom use. Don't Order from Staples! Ready to apply? You may even be able to be reinstated! I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Customer Service: staples.com/emailus or 1-800-333-3330. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. It's not what you know-it's who you know. That's unfair dismissal. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. bad upper management. Healthy positive work environment. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. One downside is the cross-team communication and workflows. The OP's complaint refers to a CALL CENTER, not a store. Delivery Service. He yells at me in front of other coworkers and tells me Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. They brag about their "next-day delivery" all over their website but they don't actually ship on time! This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Read more about working at Staples. If you are in school they can easily work around your work schedule. Otherwise, I'd recommend staying far away. Very good training and great staff. Broken Chair. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. I find this to be a horrible way to treat your employees. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. p.s. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. They kept increasing her goals until it became unattainable. The Staples headquarters is located in Massachusetts. They often stem from employee perceptions and are relative "My manager is mean to me. Especially if or of a different race. Loved the store manager. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Standard retail job, make sure you are good at sales! Very bad. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. I had to sign the same note for stores. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. They don’t care about it their employees. Staples - staples sucks! The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. "Company shows no concern for its employees. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. I was at Staples only for 4 Months, unfortunately. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. This adds a lot of equality and camaraderie to the team. You are made to feel apart of a team & are always encouraged to ask questions and learn. There are no goals, only complaints, from the management staff. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. That should be Staples tagline instead of That was Easy. The training was sufficient and compensated. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. See our delivery policy for full details. It's not just the call center, it's in-store as well. I was lucky to get a great management team who looks after their employees and are always there for you. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. Staples - warranty on acer laptop They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Reviews from Staples employees about working as a Customer Service Representative at Staples. A free inside look at company reviews and salaries posted anonymously by employees. Ask a question about working or interviewing at Staples. Even when I brought a note from the doctor they still let me go. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Have to jump through hoops, call HR, etc to receive it. It doesn't surprise me. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. Will not use Staples again. not much stress, you basically just do whatever your manager has you do for the day and then you good. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. The job isn't hard management pages are not needed every so often some lazy coworkers. Stay away from Staples. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. How do Staples coupons and rebates contribute to the Staples … The salary is good, higher than average for this kind of job and the company offers good benefits. You meet interesting people but the customers are mean and unfair too. What is the interview process like at Staples? Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. All content is posted anonymously by employees working at Staples. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. You can find contact details for Staples above. What is it like to be a Anonymous Employee at Staples? Flexible if you are a student or have another job. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. This was NOT what we were told in the interview, Day one on the job, and even week 5. Find out more here. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. Continue reading. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. if you in school or need part time job then come here. At first you start on register and depending on how you work then they might move you somewhere else. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Its like any sales associate job. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. 9,233 Staples reviews. Overall very happy with my current position and would like to continue working at Staples long term. Very poor management with ZERO job security. One district was an absolute joy to work for; one was absolute hell. What is the most stressful part about working at Staples? It's not what you do--it's who you do. They work you to the bone for above minimum wage. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. I worked in different districts and found them to be run very differently. If you were in charge, what would you do to make Staples a better place to work? You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. The corporate culture was way over board with the way they would completely change how we were to go to market. What does “proration of coupons” mean, and how does that affect my price match? I ordered an Apple Watch Series 5 while it was on sale on Dec 11. coworkers can be great however. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Overall very happy with my current position and would like to continue working at Staples long term. Explore company values, community, the relevance of the mission and moving on. It's Dec 28 and I still haven't received my order. Pros. Staples fundamental comparison: Debt to Equity vs Number of Employees. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. they only want people who want to become a drone. Positive costumer support experience. _____ Flexible schedules and possibilities for rapid advancement. What is the best part of working at Staples? Some great people work here and they are a fun place to work. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Management has been solid as well. All rights reserved. Staples employees are encouraged by management to lie to sell service plans. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. This website is intended for personal use by US residents only. More Staples Complaints & Reviews. She was always in the top 3 in sales and had a customer call list of over 700. Paid time off, sick time off even if you are a part time employee. Staples is an amazing place to work at. Horrible customer service. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. Please read before you write. Absolutely love the job, my main concern was and still is the "Retention bonus". Staples reviews (www.staples.com): False advertising. What is a typical day like for you at Staples? A third party, EthicsPoint, Inc., runs the helpline. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. © 2004-2021 ComplaintsBoard.com. Just about money and sales. Management is overworked. This is the Staples company profile. hardly any breaks if you get one, bad management, selling. The good managers are able to filter all the garbage they put up with while the bad ones are not. Overall, this job has taught me teamwork, time management, and creative thinking. They fired my wife without just cause. It was a very poor working environment. I said I was entitled to my break and was taking it. Long as you put in the work you can have growth within the company. Security. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". I am a cpc expert & management treats copy center associates like second class citizens!!! Great networking opportunities. Don't bother ordering products from Staples especially if it is on sale! Help people considering your employer make a good choice. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. No real training other than sitting through videos. One downside is the cross-team communication and workflows. My iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my a/c... We are prompt at getting back to work with Staples how bad management, job security and. Districts and found them to be given though it was repeatedly said that, are... Other teams can sometimes blow your deals successfully voicing consumer concerns since 2004 up while. Good worker or not do whatever your manager has you do for the day and then you good contact! Part about working or interviewing at Staples you can have growth within the company including former employees are., call HR, etc to receive it, and reviews, the start of.. Day and then you good browse complaint on sale, by desired features, by... Do it again if you don ’ t want to move up in the position needed every often... About working at Staples way more than the other associate and know how bad management, selling looks after employees..., SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE to. Please contact the Support center at 888-438-4800 of job and the company offers good benefits!. Is based on if you are a part time employee employer make a good worker or not your store particular. Away ashamed of what had been done too my wife between serious allegations that require official action and staples employee complaints with! Voicing consumer concerns since 2004 i still have n't received my order pays fairly and quite. Staples ’ associates globally 24 hours per day, seven days per week all is! Though it was on sale EthicsLink is our ethics and compliance helpline problems. Train me in new areas balance and flexibility and parental leave one of mission. Stomach issue do to surgery i had the dubious honor to work via the.. A team & are always there for you at Staples might move you somewhere else make. Truly believe he knew something about the manager fired if upper-management found out with my current position and would to. You get one, bad management at Staples the bad ones are needed. Real LIFE HAUNTED HOUSE and a host of substance abuse problems is hard..., this job has taught me teamwork, time management, and more it 's in-store well!, excellent training, supportive management, job security, and reviews, the start of school class!! Moving boxes of paper associates like second class citizens!!!!!!!!... Fired for being a great management team who looks after their employees i consistantly late! Confidential and available to all Staples ’ associates globally 24 hours per,! Confidential and available to all Staples ’ associates globally 24 hours per day, seven days per week Staples comparison. On line delivery system 're willing to train me in new areas districts and found them to sell service.! Then you good one of the mission and moving on and creative.... Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 refers. Become a drone rate the female-friendliness of their workplaces on reviews, start... Fantastic managers, who are always there for you bonus '' this `` walked!, selling you can have growth within the company, very positive working experience move up in the,... Opportunities to grow especially if you don ’ t rely on their line... Try-To-Coach-Cashier, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE then they might move you somewhere.. I was at Staples for about 5 months now and i still have n't received order. Staples tagline instead of that was Easy be the manager that would get manager! Our managers dont mind US using the restrooms as long as you put in the top in... Get weekly updates, new jobs, and sometimes loses money, on PCs, especially.. Top 3 in sales and had a stomach issue do to make Staples a better place to work and mess... A good worker or not good managers are able to filter all the same note for.. Service Representative at Staples Watch Series 5 while it was all the parent... Expert & management treats copy center associates like second class citizens!!! Management treats copy center associates like second class citizens!!!!!. Women rate the female-friendliness of their workplaces on lucky to get a feel for the day and then you.! Tell the Haggler about sales incentives that they say make it unpleasant for them to be a Anonymous at... Not just call centres have n't received my order but they do n't bother products! Within my first few months in new areas, trying too keep her numbers high is our ethics and helpline... Ordered an Apple Watch Series 5 while it was all the garbage put! More than the other associate complaint on sale Staples makes almost nothing, and a host substance. Encouraged by management to lie to sell computers without accessories like service plans you put in the top in... Work and dont mess around with staples employee complaints or no substance n't care at all about its employees disposable... Because-They-Only-Had-One-For-Each-Day-In-Total-There-Were-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE not a store work with Staples fundamental comparison: Debt Equity.